General Support

Limited Warranty

Subject to the exclusions and limitations contained herein, KJB Security Products, Inc.(“KJB”), a Tennessee corporation, warrants all products sold by KJB (“Products”) to be free from defects in materials and workmanship under normal use for from date of purchase by the ultimate consumer for the period of time set forth below (“Warranty Period”):

Covert/Hidden Video manufactured or assembled by KJB

One (1) Year

Sleuth Gear and SG Home Products by KJB

One (1) Year

iTrail Tracking Devices

One (1) Year

Lawmate Technologies Ltd. Products Distributed by KJB

One (1) Year

All Other Products Distributed by KJB

Ninety (90) Days)

B-Stock Products:
(Used Returns, Refurbished & Remanufactured Products
that are being resold)

Thirty (30) Days

Obtaining Warranty Service

To obtain warranty service or information please call:
KJB Security Products, Inc. Customer Service at (615) 620-1370 or Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Before returning a defective Product the Customer must first receive a Return Material Authorization (RMA) number from KJB. To obtain warranty service the Customer will need to provide KJB with (1) Item Code of the defective Product, (2) the invoice number or purchase order number and (3) details of the Product defect. After a RMA number is issued, the Product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number prominently marked on the outside of the package. The defective Product should then be returned to KJB Security Products, Inc., 841-B Fesslers Parkway, Nashville, Tennessee 37210.

The customer is responsible for the cost of in-bound shipping to KJB. Products sent COD will be rejected. Products shall be insured by the customer, and KJB will not be responsible for any packages or Products that are lost or damaged in transit to KJB. Return shipments will be by a method substantially equivalent to the method by which the defective Product was shipped to KJB.

Advance Replacement Policy

If an initial Product (not a replacement) that is covered by this limited warranty is defective, the Customer may request a replacement Product under KJB’s Advance Replacement Policy. The Customer must, within the Warranty Period, notify KJB as provided for above under the “Obtaining Warranty Service” and specifically request a replacement under the Advance Replacement Policy. The Customer’s account with KJB must be current and in good standing, Customer’s whose terms are C.O.D. do not qualify for the Advance Replacement Policy. The Customer’s request must be in written form, signed by an authorized representative and provide KJB with the item number of the defective product, a purchase order or invoice number, and a detailed description of the Product defect. If notice is received from the Customer on or before thirty (30) days after the invoice date for the defective Product, KJB will send as a replacement for the defective Product an A-Stock (new, never sold) Product of equal or greater value and performance. If it is received later than thirty (30) days after the invoice date KJB reserves the right to send a replacement Product that is A-Stock or B-Stock, as determined by KJB in its sole discretion. The Customer’s account will be charged for the total price, including shipping, when the Product is shipped. The Customer must return the defective Product to KJB using the procedure described above under “Obtaining Warranty Service.” The Customer will not receive credit for the defective Product until that Product is received and inspected by KJB. If the Product is determined by KJB to not be defective or is not covered under this Limited Warranty as described below under “What Is Not Covered” then KJB will return the Product to the Customer at the Customer’s expense, an administrative inspection fee will be charged and no credit will be due the Customer.

What Is Not Covered

This limited warranty does not cover Products that in KJB’s judgment have damage resulting from any (i) deviation from Manufacturer's operating instructions as printed in Manufacturer's catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with Manufacturer's written instructions, (iii) alteration, modification of or tampering with a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) power surge, static electricity or other electrical discharge, (ix) normal wear and tear, (x) commercial use, (xi) service by anyone other than a Manufacturer authorized repair facility, or (xii) other improper application, installation or operation of the Product. Or, (xiii) have been purchased from inventory clearance or liquidation sales or other sales in which KJB expressly disclaims its warranty obligation pertaining to the Product.

Disclaimer of Other Warranties

EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCTS ARE SOLD WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REPAIR OR REPLACEMENT OF A PRODUCT OR THE REFUND OF THE PURCHASE PRICE AS PROVIDED FOR UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY. IN NO EVENT SHALL KJB BE LIABLE, WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE OF A PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACHOF THIS LIMITED WARRANTY. EVEN IF KJB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law

This Limited Warranty shall be governed by and construed under the laws of the State of Tennessee.

For warranty information on Products delivered outside the United States, please contact KJB Security Products, Inc. Customer Service at (615) 620-1370.