KJB makes every reasonable effort to comply with customers purchase requirement. Customer should provide the correct part number and price on their PO to be ensured correct fulfillment of each order. KJB cannot be responsible for incorrect information on POs. KJB makes every effort necessary to ensure timely delivery of products but from time to time we experience supply delays beyond our control. KJB will do our best to communicate a supply issue in a timely manner and ask that customers work with us to ensure customer satisfaction.
MAP Pricing: Certain items are subject to M.A.P. pricing. Purchase of these items will be considered an agreement to adhere to M.A.P pricing.
MAP Guidelines: M.A.P. policy covers all advertisements on the World Wide Web and print advertising. The M.A.P. policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual consumer within the dealer’s retail location or over the telephone. KJB dealers and distributors remain free to sell this product at any price they elect.
Drop Shipping: KJB offers a “Blind Drop Ship Service” to drop ship (sometimes referred as Third Party Shipping) any product for our customers. All FedEx or UPS orders received by 2:00 CST will be processed that day. USPS orders received will be processed the next business Day. The fee for Drop shipping is as follows; $3.00 per package for FedEx or UPS and $5.00 for USPS.
Returns: KJB Security Products considers any item returned to our warehouse a “Return.” This includes unclaimed packages that were shipped to buyer and returned for any reason, i.e. signatories not available, not claimed, etc. KJB Security is not responsible for any error in our customer’s instructions. You must request a RMA number before returning any item.
Exchanges: We only replace items if they are defective or damaged during shipping. If you need to return to exchange for the same item contact Customer Support. All Health & Safety product returns are subject to final inspection upon receipt.
Health and Safety Products: To be eligible for a return, your item must be unused in its original unopened packaging and returned within 14 Days from date of sale. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Due to health and safety precautions, used items CANNOT be returned for exchange or refund.